1. Acceptance of Terms
By accessing or purchasing from our Website, you acknowledge that you have read, understood, and agreed to these Terms of Use.
2. Products & Availability
All products displayed on our Website are subject to availability. We reserve the right to modify or discontinue any product without prior notice.
3. Pricing & Payments
- All prices are listed in your selected currency and include applicable taxes unless stated otherwise.
- We accept various payment methods, processed securely via trusted third-party gateways.
- We reserve the right to change prices at any time without notice.
4. Orders & Shipping
- Once an order is placed, you will receive a confirmation email with order details.
- Shipping times and costs vary depending on your location and selected delivery method.
- We are not responsible for delays caused by third-party shipping services or customs clearance.
- Tracking information will be provided when available.
5. Returns & Exchanges
At Lolabears, we want you to love your handmade collectable teddy bear. If for any reason you are not fully satisfied with your order, please review our simple return and cancellation terms below:
Cancellations
Orders may be cancelled within 48 hours of purchase.
Please contact us as soon as possible if you wish to cancel. Once an item has been shipped, we can no longer cancel the order.
Returns
We gladly accept returns within 30 days of delivery.
Items must be returned in their original condition and packaging.
Buyers are responsible for return shipping costs.
Non-Returnable Items
Custom or personalised bears cannot be returned unless they arrive damaged or defective.
How to Start a Return
To request a cancellation or return, please contact us at info@lolabearscollection.com with your order number and details. We’ll guide you through the process.
6. Promotions & Discounts
- Promotional codes must be applied at checkout and cannot be added after the order is placed.
- Each promotional code is valid for a limited time and may only be used once unless otherwise stated.
- Discounts cannot be combined with other offers unless explicitly mentioned.
- We reserve the right to cancel any promotional campaign or reject discount code misuse at our discretion.
7. Privacy Policy
We are committed to protecting your privacy. Personal data collected through our Website will be handled in accordance with our Privacy Policy.
- We only collect personal data necessary to process your orders and improve your experience.
- Your data will never be sold or shared with third parties without your consent, except for order fulfillment.
- We use cookies to personalize content and analyze traffic. You can manage your cookie preferences in your browser settings.
8. Account & Security
- You are responsible for maintaining the confidentiality of your account and password.
- We reserve the right to suspend accounts for any suspicious or fraudulent activity.
9. Contact Information
If you have any questions regarding these Terms of Use, please contact us at info@lolabearscollection.com
